Payments, Shipping & Returns

Payment methods

We accept payments via Paypal or Stripe on the website. You do not need to have a paypal account to make purchases. You can use a credit or debit card to make purchases on the website via our secure Paypal link and Stripe.

Refund, Return & Replacement terms

Not satisfied?
If you are not satisfied with any purchases made from ZimTuckshop, please contact us within three days of purchase to arrange a refund or a replacement (exclusive of shipping charges). Replacements will be processed as soon as possible, based on availability of products. Refunds will be processed within 3 days. Unfortunately, to guarantee quality, we will not take returns.

Goods damaged in transit?
If goods purchased are damaged in transit, please contact us within 3 days of receiving your order (courier delivery date), for a no-charge replacement. Replacements will be processed as soon as possible, based on availability of products

Method of refund
At ZimTuckshop, we thrive to make things as simple as possible for our customers. We will process refunds to the method of initial payment.


Shipping policy
Orders will be prepared for shipments as soon as payments are cleared. We do require at least 2 business days (48hrs) of receiving orders to process and ship out all orders. Unfortunately we do not offering next day/ special delivery options at the moment but you can always call us to arrange for a faster delivery option if you are desperate.

PLEASE NOTE :- We do not ship any orders during weekends and bank holidays.

Shipping abroad

Before you purchase , check for prohibited products with your customs in your country. If you purchase prohibited products and we ship it out to you, we will not be held liable for it. And we will not be able to offer refunds for this.

Shipping fees
ZimTuckshop ships around the UK and internationally. We mostly use Royal Mail and Parcel force delivery services

We calculate shipping costs based on weight and distance. We are working hard to keep shipping costs low for our customers.